Commercial Aviation

Rolls-Royce announces first network awards for outstanding customer satisfaction, improvement and quality

7e47900b005063f68570b8c5c57656bbRolls-Royce, the global power systems company, has recognized six members of the FIRST network™ for outstanding customer satisfaction, improvements and quality during 2012.

The M250 FIRST network consists of 29 full-service engine and component repair and overhaul (R&O) facilities. It offers full-capability R&O support to more than 4,000 operators of M250 turboshaft and turboprop engines around the world.

Each year, members of the network are recognized for their outstanding efforts in serving the M250 operator community.

Hubert Brown, Rolls-Royce, Director, Helicopter Services, said,”We commend each of these FIRST network award winners and appreciate their outstanding customer service and improvements over the past year. In today’s marketplace, it is imperative that we do everything we can to support our customers and ensure their expectations are met while pushing ahead with innovation and improvement wherever possible. These award winners exemplify that approach.”

These FIRST network members were recognized at an awards reception at HAI in Las Vegas:

Most Improved Facility – resulting in improved Customer Service

Premier Turbines, Neosho, MO; Jason Giebler, General Manager

M250 Program Investment –providing improved Customer Service

Standard Aero Singapore; Raghuinath V. Reddy, General Manager

Vector Aerospace, Vancouver, BC; Steve Walford, VP Customer Support

Customer Satisfaction – receiving highest Customer Satisfaction metrics

AeroMaritime America, Phoenix, AZ; Scott Hutson, General Manager

Standard Aero Winnipeg, MB; Manny Atwal, President Helicopters

Total Quality – improving processes with a direct impact on Customer Service

H+S Aviation, Portsmouth, UK; Allan Noble, Program Director

Standard Aero Winnipeg, MB; Manny Atwal, President Helicopters

Rolls-Royce has delivered more than 31,000 M250 engines, with the fleet totalling over 223 Million flight hours over the past 50 years.

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