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Mumbai International Airport bags the prestigious Golden Peacock National Quality Award 2012

d21febfc00bdadb9a8941ba442fa9880Mumbai International Airport Pvt. Ltd., managed by GVKled consortium, that operates the Chhatrapati Shivaji International Airport (CSIA) in Mumbai has bagged the prestigious ‘Golden Peacock National  Quality Award 2012’. This award lauds MIAL’s efforts and contribution in raising standards in quality service.

Recognized by an illustrious jury headed by Justice M N Venkatachaliah, Chairman, IOD Advisory Council & former Chief Justice of India and other prominent personalities that include Hon’ble Dr M. Veerappa Moily- Union Minister for Petroleum and Natural Gas, Hon’ble Oommen  Chandy- Chief Minister of Kerala, Ms. Nita Ambani- Chairperson, Reliance Foundation and  others, the award was presented at a specially organized “Awards Gala Nite”, on Friday, February 8, 2013 at Hotel The Lalit Ashok in Bangalore.

Present on this occasion were distinguished business leaders, jurists, academicians, environmentalists, economists, legislators and policy makers as a part of the 23rd World Congress on Leadership and Quality of Governance, being held between 8  ‐ 9 February 2013. ‘Golden Peacock’ awards a variety of industries across disciplines such as pharma & health care, auto, energy, banking & finance and infrastructure.

Commenting on the occasion, Rajeev Jain, CEO, MIAL said, “We are proud to that CSIA has bagged the prestigious Golden Peacock National Quality Award 2012. This award is a true testament to MIAL’s unrelenting commitment towards quality service and a recognition of the same offered by CSIA.”

The Golden Peacock Awards is a set of prestigious national and global awards designed to improve productivity and quality in organizations. In 2011, CSIA won a special commendation for Golden Peacock Occupational Health & Safety Award.

The Golden Peacock Awards are now considered the greatest recognition of corporate excellence in areas of innovation, quality, training, governance, environment management and corporate social responsibility. It is a powerful self‐assessment tool and a way to build an organizations’ brand equity. Applicants are assessed on the basis of an exhaustive set of parameters covering all areas on a total score card of 1000 marks. The Golden Peacock jury assesses aspects such as organizational leadership, planning processes, process management and business results. They also consider monitoring aspects like customer satisfaction, employee satisfaction and impact on society, across the organization.

Source: Mumbai International Airport

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