Bombardier Extends Smart Parts Agreement with European Q400 Aircraft Operator Luxair

Operators Conference General Session by announcing that it has signed a comprehensive, 
five-year agreement with Luxair Airline to extend Bombardier Smart Parts program coverage for 
European Q400 turboprop operator Luxair, the national airline of the Grand Duchy of 
Luxembourg. 
The five-year extension is customized to the airline’s specific operational and dispatch reliability 
needs and will continue to provide Luxair with competitive and predictable repair costs and 
superior availability of key components for its fleet of six Q400 NextGen turboprop airliners 
through 2017. 
“Extending our Smart Parts relationship with Luxair is a testament to the program’s value, 
viability and long-term flexibility,” said Gary Martin, Vice President, Sales, 
Marketing & Service Programs, Bombardier Customer Services. “As the original equipment 
manufacturer, Bombardier has both the technical and operational expertise to help airlines 
minimize the lifecycle cost of their aircraft and ensure superior dispatch reliability through quick 
access to key components.” 
“As the 2008 launch customer, Luxair has once again selected Smart Parts as the right fleet 
management tool to meet our operational needs in the coming years,” said Horst Lenhard, 
Vice President, Technical Services, Luxair Société Luxembourgeoise de Navigation Aérienne 
S.A. “The customized support and the close proximity of Bombardier’s Frankfurt parts facility to 
Luxembourg enable Luxair to offer a reliable and punctual service to our customers.” 
Luxair was the first commercial airline to enroll in the Q400 aircraft Smart Parts program to 
optimize component services for its fleet. Since 2008, the European airline has partnered with 
Bombardier to continuously improve dispatch reliability, part availably and cost containment for 
its Q400 aircraft. With the Smart Parts extension, Bombardier will continue to provide scheduled 
and unscheduled maintenance on a broad range of components (including engine and APU line 
replaceable units) and provide around-the-clock Aircraft-On-Ground response.