Qantas Launches Special Offer for Customers

Qantas today announced a special offer of a free flight for customers affected by the grounding of its fleet between 29 and 31 October. 

The offer is the first phase of a package of measures to apologise to disrupted customers. 

Under the terms of the offer, customers who purchased their tickets in Australia for travel between 5pm on Saturday 29 October and midnight on Monday 31 October, and whose flight was disrupted, are eligible for a free return* economy flight on any domestic or trans-Tasman route. 

Bookings can be made from 30 November 2011 for travel between 14 December 2011 and 14 December 2013, subject to seat availability. Flights must be booked at least two weeks prior to travel but no more than three months before the first travel date. 

Qantas will contact disrupted customers to advise them how to claim their ticket. 

Qantas Chief Executive Officer Alan Joyce said customers had always been the airline’s first priority. 

“Throughout the long period of industrial activity we have been acutely aware of the impact on our customers,” Mr Joyce said. 

“Now that no more industrial action can take place, and the cloud of further strike action has lifted, we are 100 per cent focused on what matters to customers: getting them to their destinations, safely, on time and in comfort, and rewarding their loyalty to Qantas. 

“This ticket offer is one of a range of initiatives we will be launching as a way of saying sorry as we move forward into this period of stability. 

“Customers can now book Qantas flights with absolute confidence. Over the coming months, in addition to these special measures, we will continue to introduce new aircraft, launch new routes and invest in lounges, in-flight entertainment, food and wine. 

“We deeply regret the inconvenience caused over recent months and last weekend in particular – however, we are excited about the short and long-term future for Qantas.” 

Further announcements will be made shortly in relation to overseas-based customers and the Qantas Frequent Flyer program. 

Qantas has committed to the Australian Competition and Consumer Commission (ACCC) that customers will be compensated for all reasonable losses as a direct result of the disruption caused by the fleet grounding. 

*Single sector flights only. Return economy flights constitute two domestic or trans-Tasman sectors. Full terms and conditions are available at qantas.com