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Gulf Air Records Positive Results in Quarterly Customer Service Feedback Analysis

 Gulf Air, the national carrier of the Kingdom of Bahrain, today released the results of its quarterly customer service analysis. Customer comments for the period from January to March 2012 revealed an overall 27% increase in compliments and a 31% decrease in complaints compared to the same period last year. During the same period the airline witnessed a 23% increase in passenger numbers.

 

Feedback categories included cabin appearance, technical, in-flight services and ground services. In terms of compliments, customers have particularly praised cabin services, inflight and ground services for which feedback from customers have been significant ranging from 58% to 28% increase over last year.

Complaints reduced significantly with most notable improvement in the areas of in-flight services, technical issues and Frequent Flyer Program recording improvements of 75%, 31% and 30% respectively. Areas recording a slight increase in complaints were product and corporate policy which covers complaints on station closures, upgrade policy and excess baggage policy.

 

Gulf Air Chief Services Officer Mr. Marcus Bernhardt said, “The results are further testimony to our continuous efforts towards improving our customer service across all fronts. We have embarked on an aggressive revamping of our products and services over the past two years that have received excellent feedback from customers leading to us winning a few awards such as the best ‘family friendly airline’ award twice from US-based publications and the ‘best cabin crew’ ranking from an IATA survey.”

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JAL Renews Homepage to Reflect Customer Feedback and Improve Usability

  Japan Airlines (JAL) renewed its main homepage http://www.jal.co.jp/ on April 19, 2012. JAL’s website, from which customers can purchase tickets online, attracts more than 350,000 viewers per day on average, ranging from first-time users to regular visitors such as JAL Mileage Bank (JMB) members. 




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– FSX FedEx Feeder Cessna C208 Grand Caravan

– FSX FedEx Feeder Cessna C208 Grand Caravan

– FSX Wing Leveler/ForceFeedback Utility

– FSX Wing Leveler/ForceFeedback Utility

– FSX Wing Leveler/ForceFeedback Utility

– FSX Wing Leveler/ForceFeedback Utility

– FS2002 FedEx Feeder Flight Plans For Alaska

– FS2002 FedEx Feeder Flight Plans For Alaska

– FS2002 FedEx Feeder Flight Plans For Michigan

– FS2002 FedEx Feeder Flight Plans For Michigan

– FS2002 Force Feedback/Wing Leveler Utility

– FS2002 Force Feedback/Wing Leveler Utility

– FS2002 Pro Fedex Feeder Shorts SD3-60-300

– FS2002 Pro Fedex Feeder Shorts SD3-60-300

FSX – Scenery KSBY Salisbury-Ocean City Regional Airport

FSX – Scenery KSBY Salisbury-Ocean City Regional Airport. This is an enthusiast reproduction of the Salisbury-Ocean City: Wicomico Regional Airport in Salisbury, Maryland. The airport serves as the only regional hub for Piedmont dba American Eagle non-stop connecting flights to Philadelphia, PA and Charlotte, NC. This detailed reproduction includes the main terminal building, adjacent parking lots, Piedmont maintenance hangars, Bayland Aviation FBO, and the FedEx Feeder terminal used by Mountain Air aviation. Also included in the scenery is the Civil Air Patrol Wicomico Composite Squadron site within the airport.

Designed by Julio Birman

40 MB

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